Privacy Policy

(Last Updated 05/05/2024)

1. SCOPE AND PURPOSE

1.1. This Privacy Policy governs what information JBC ZION WELLNESS MEDICAL COMPANY LIMITED (“Jbcwellness”/ “We”/ “Us”/ “Our”/ “the Company”), as the owner and operator of the domain name www.jbcwellness.com, and internet based platform, and “Jbcwellness”, a mobile application (each individually, “Website” and “App” respectively, and together, “the Platforms”), collects from a user (“You”/ “Your” / “User”) of the Platforms in the course of providing Services (as defined in the Terms of Use available at https://www.jbcwellness.com/legal/terms-and-conditions and how We use, process, store, deal, handle or disclose such information.

• 1.2. Jbcwellness is fully committed to respecting confidentiality, protecting your privacy and ensuring the security of any personal information received from You or a registered medical practitioner authorized by You. We strictly adhere to the applicable laws on data protection Nigeria, and this Privacy Policy is especially published in accordance with:
  a. Section 43A of the Information Technology Act, 2000 (“IT Act”);
  b. Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“RSP Rules”);
  c. Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Guidelines”); and,
  d. Appendix 5 (Telemedicine Practice Guidelines) to the Nigerian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002 introduced in 2020 (“Telemedicine Guidelines”).
• 1.3. This Privacy Policy is effective from 8th January, 2024. Any word capitalized and not defined in this Privacy Policy shall derive its meaning from the Terms of Use.

2. GENERAL TERMS

• 2.1. Please read this Privacy Policy carefully before using the Website or App.
• 2.2. By clicking “I Accept”, or when otherwise accessing or using the Platforms, You confirm that you have read, understood and agree to be bound the terms of this Privacy Policy including any terms incorporated by reference and expressly consent to the collection, use, storage, handling and disclosure of Your information as per this Privacy Policy.
• 2.3. You hereby explicitly represent that any information provided by You on our Platforms or otherwise is voluntary and subject to this Privacy Policy. You agree that We will not be required to validate any information provided by You, unless otherwise offered by Us or required under applicable law.
• 2.4. By accessing or using the Platforms, you hereby confirm that You have the capacity to enter into a legally binding contract under Nigerian law, and in particular, the Nigerian Contract Act, 1872.
• 2.5. You represent that You are duly authorized as per applicable law by any third party (including a person under the age of 18 years) whose information you share with us. You hereby agree that Jbcwellness shall be acting as per your representation of authority and shall not make any independent enquiries to ascertain the genuineness of your authorization. Any liability in relation to your acts and omissions in this regard (including in sharing information) or resulting from consequent actions taken by us pursuant to your acts and omissions in accordance with this Privacy Policy shall also solely be borne by you.
• 2.6. If You are accessing or using our Services on the Platforms from a location outside Nigeria, You do so at your own risk, and Jbcwellness shall not be liable for compliance with any applicable local laws.
• 2.7. If You do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use the Website or the App or any Services.

3. OUR SECURITY POLICY

• 3.1. Jbcwellness has taken reasonable precautions to treat personal information as confidential and to protect it from unauthorized access, improper use, disclosure or modification, and unlawful destruction or accidental loss.
• 3.2. To prevent unauthorized access, We have put in place the industry-standard security technology and procedures to safeguard the information We collect data on the Platforms or via email, messages etc. In particular, Your personal information, including any records of your e-prescription or teleconsultation, is encrypted and is protected with [AWS Security Protocols]. We store your personally information on the computer servers placed in a secure environment.
• 3.3. Even though We have taken significant steps to protect Your personally information, no company, including Jbcwellness, can fully eliminate security risks associated with the storage and retention of personal information.

4. UPDATES TO THE PRIVACY POLICY & PROMOTIONAL COMMUNICATION

• 4.1. As per applicable law, We shall periodically inform our registered Users, at least once every year, that in case of non-compliance with this Privacy Policy or Terms of Use, we have the right to terminate our Services immediately or remove non-compliant information or both.
• 4.2. As per applicable law, We shall periodically, and at least once in a year, inform our registered Users of the Privacy Policy or Terms of Use or any change thereto.
• 4.3. Jbcwellness does not make any unsolicited calls or otherwise market any products or services, except for in relation to the purpose for which such information has been provided or taking any feedback or addressing the complaints. However, Jbcwellness may periodically send You emails about new products, special offers or other information of a promotional nature. If You do not wish to receive promotional information from Us, You can, at any time, choose to opt out of receiving the same by way of links provided at the bottom of each mail or by writing to us at info@jbcwellness.com

5. MISCELLANEOUS

• 5.1. The Platforms may include hyperlinks to various external websites, and may also include advertisements, and hyperlinks to applications, content or resources (“Third Party Links”). We have no control over such Third Party Links present on the Platforms, and You agree that We are not responsible for any collection or disclosure of Your information by any external sites, applications, companies or persons thereof.
• 5.2. Third Party Links may place their own cookies or other files on the Users' computer, collect data or solicit personal information from the Users, for which Jbcwellness is not responsible or liable. Accordingly, Jbcwellness does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Jbcwellness guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such Third Party Links. The presence of any Third Party Links on our Platforms, cannot be construed as a recommendation, endorsement or solicitation for the same, or any other material on or available via such Third Party Links.
• 5.3. You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of your information via Third Party Links, as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products services, or other materials on, or available via such Third Party Links.
• 5.4. We recommend that You review the applicable privacy policies available on the websites or applications of such Third Party Links.
• 5.5. In accordance with applicable law, You hereby agree that You shall not host, display, upload, modify, publish, transmit, store, update or share any information on the Platform that:
• a. belongs to another person and to which You do not have any right;
• b. is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
• c. is harmful to child;
• d. infringes any patent, trademark, copyright or other proprietary rights;
• e. violates any law for the time being in force;
• f. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
• g. impersonates another person;
  h. threatens the unity, integrity, defence, security or sovereignty of Nigeria, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
• i. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
  j. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
• 5.6. In the event of a breach of clause 5.5 committed by You, Jbcwellness reserves the right to take appropriate actions as per applicable law.

6. CONTACT INFORMATION & GRIEVANCES

• 6.1. If You have any questions regarding this Privacy Policy you may contact Joseph Benjamin Chibuzor. You can also reach out to our support team via our mobile number at 09048352025. (Between 8:30 Pm to 10:00 Pm) or email Us at support@jbcwellness.com
• 6.2. In accordance with the IT Act, and the rules and regulations thereunder, the contact details of the Grievance Officer are provided as below:
  Name: Joseph Benjamin Chibuzor
  Email: grievance-officer@jbcwellness.com
  Address: Herbert Orgs Street, A-10 Willow Green Estate Phase 1, Soap London, Lekki 101245, Lagos State.
  Contact No: 08061369237
• 6.3. Grievance Officer working window: Monday to Friday (10:00 Am. to 8:30 Am.). 1st January, 1st October, 25ft December, and major festivals in Nigeria will be considered non-business days.
• 6.4. In case You have any complaints or grievances on the Platforms, please contact the Grievance Officer with a thorough description of Your complaint. We shall acknowledge any complaint made within twenty-four hours, and shall try to resolve the same within a period of fifteen days from the date of its receipt. We shall also receive and acknowledge any order, notice or direction issued by the Government or any competent authority or court of competent jurisdiction.